Managed endpoint detection and response
Advanced threats & attacker techniques will evade a traditional anti-virus. Our Managed Endpoint Detection and Response (EDR) service leverages the world’s best EDR tooling together with our 24/7 SOC (Security Operation Centre) analytics to detect malicious behavior that would otherwise travel undetected.
What is Endpoint Security?
Endpoint security, also known as endpoint protection, refers to the protection of internet-connected devices such as PCs, workstations, servers, and smartphones against cyber threats. Endpoints are vulnerable to a wide range of attack vectors, which means they are commonly targeted by criminals.
Endpoint Detection and Response
Antivirus software is a common solution used by businesses to identify & remove known security threats and attacks. Relying on traditional antivirus solutions can, however, leave businesses vulnerable to more sophisticated threats such as memory-resident malware.
Endpoint Detection and Response (EDR) technologies help take endpoint protection to the next level by enhancing threat visibility and coverage beyond the scope of traditional antivirus and network monitoring tools. On each host on which a sensor is established, an EDR (Endpoint Detection and Response) tool will capture important system events such as registry and file changes and use real-time behavioral monitoring to pinpoint suspicious activity.
How can a Managed EDR service from Green Edge Computers help?
Early detection of attacks targeting endpoints is important, but without a team of security experts to leverage the power of the latest EDR (Endpoint Detection and Response) technology and proactively hunt for threats 24/7, your business is unlikely to get the improvements in threat detection it seeks.
Green Edge Computers Managed Endpoint Detection and Response Security service eases the challenge of 24/7 endpoint monitoring, supplying the latest technology, an around-the-clock team of security operations center experts, & up-to-the-minute threat intelligence for a cost-effective monthly subscription.
Included as part of our service
Combining the best of machine intelligence & human cyber offensive expertise, our Managed Endpoint Detection (EDR), and Response service includes:
The latest EDR technology
An agnostic approach to technology means that we support a broad range of EDR (Endpoint Detection and Response) technologies and will work with you to deploy a system that is best tailored to your business’s threat detection needs.
Experienced security professionals
Our Experienced security professionals team of analysts, engineers, and incident responders is responsible for the deployment, configuration, & ongoing monitoring of your EDR solution. We will even host it for you in our data center.
Key service benefits
Our Managed EDR service supports your company’s security and business needs by:
Enhancing threat coverage and visibility
Green Edge Computer’s EDR service uses the latest endpoint telemetry to enhance visibility & coverage of memory-resident malware, policy violations, command & control (C2) activity, and other advanced attack techniques. Threat coverage can be benchmarked against MITRE ATT&CK.
Accelerating response to attacks
Our cyber security experts provide the actionable mitigation guidance needed to respond to incidents &, when necessary, can leverage automated incident response playbooks to contain & disrupt attacks before they can escalate.
Supports proactive threat hunting
Our EDR experts use their knowledge of the latest tactics & techniques used by cybercriminals to make custom watchlists that help you to identify emerging threats that traditional endpoint solutions miss.
Eases the strain on in-house teams
By analyzing, triaging, & prioritizing EDR (Endpoint Detection and Response) alerts and only communicating those which genuinely need attention, Green Edge Computer’s SOC experts enable your in-house security team to concentrate on incident response & other aspects of security management.
Key Features
Instant Visibility
- Complete Transparency
- Present Risks
- Take Immediate Action
Best Threat Hunting
- Powered by Threat Intel
- Correlate Attack Methods
- Automated Watchlists
Machine Learning
- Determine New Behaviour
- View Anomalous Activity
- Sensor Activity
Incident Response
- 15-min Response
- Isolate Infected Systems
- Safe Access
Fast Track Investigation
- Prioritize Threats
- Formulate Action Plans
- Speed Up Response
Why choose Green Edge Computers?
- A leading global Cyber Security company in UAE.
- High-quality intelligence & actionable outcomes
- Rapid and hassle-free service deployment
- An agnostic approach to technology selection
- Avg. 9/10 customer satisfaction, 95% retention rate.
Continually monitor endpoints, gain full visibility of your whole IT environment, detect incidents, mediate alerts, stop breaches, and receive instant advice with Green Edge Computer’s EDR service.
Contact Green Edge Computers and protect your business against cyber attacks. We provide you with the best cyber security services in the UAE.
4 Benefits of Integrating Service Desk with Endpoint Management System
Today’s article is very interesting because in this article we will share with you the amazing benefits of an end point security solution & Integrated service desk.
A service desk is the central point of an IT organization to render services, & the quality of Service desk services defines the perception of being an important & valuable part of the IT organization.
The ongoing transition of companies to adopt cloud infrastructure has forced IT associations to update their service desks, which has vendors adopting cloud capability & smart automation powered by Artificial Intelligence (AI).
This ongoing transition confirms that company processes do not run in silos, especially when rendering services overlaying many different departments.
Integrating a service desk with an end point security solution management system is the best step to breaking down siloed operations. The such integration service desk will drive KPIs that measure their user satisfaction, call volume, time to resolve a ticket, etc.
In this article, we analyze four benefits of integrating a service desk with an endpoint management system.
Also read: Network Traffic Monitoring: Why Network Admins Need Network Traffic Analyzer?
Increased Efficiency of Agents
An Integrated service desk automatically connects the data of a user with the devices they are using, which improves the efficiency of the technician analyzing an issue reported by the user.
An incoming ticket will have all the important information about the devices; for eg: an incident ticket about laptop-related booting problems will have the BIOS version mentioned in the ticket. With that useful information, a technician can easily check whether the BIOS is the old or the latest one.
This kind of visibility ends the necessity for all technicians to ask for data from the requester.
Another integration service desk with end point security solution benefit is that it might reduce the number of escalations needed since relevant data is available for level one technicians.
Better Endpoint Maintenance
In an integrated service desk, a software agent runs at the client machine continuously, monitoring all important parameters & generating alerts when something goes wrong or is missing. This integrated service desk allows technicians to track all changes & monitor required errors in their networks.
Resilient to downtimes organizations make by Proactive monitoring.
Since integrated service technicians can handle all problems before they can impact the organization.
Also read: All you need to know about Sophos Intercept X Advanced with XDR
Better Mapping of Symptoms with the Root Cause
Sometimes problems are not problems but are signs of a problem. When you run an integrated service desk in a siloed way, signs may look like problems since there is a lack of knowledgeable information.
At a service desk, technicians can easily identify symptoms & problems with proper root cause analysis. For eg: a ticket about a user not being able to link to their Wi-Fi may look clear, but the real problem may be the user’s laptop MAC address might not be present in the router device. By fetching the MAC Address technician can easily check, under the all related device section, add it to the router, & telling the user to again restart the Wi-Fi adaptor.
Better Remote Support for End Users
In an integrated desk, a remote user facing problems with his/her devices can generate a ticket, & the technician can quickly understand the format of the whole system. The technician has two options. The first option is to remotely access the device & even initiate patch & software updates to resolve the problems.
The capability to remotely handle any problems boosts the all-over protection of an organization’s IT infrastructure. This instills confidence in the minds of all IT leaders to continuously reap the benefits of remote work.
Also read: How to protect your data from cyber attacks?
Achieve Efficient Service Management with Motadata ServiceOps
Motadata ServiceOps is a perfect solution that integrates the power of ITIL-aligned IT service management with an automated end point security solution to deliver the best user experience & better business value.
Our end point security solution is developed for efficiency that drives down cost, & the maintenance of compliance utilizing its built-in SLA management feature.
You can derive all the above-mentioned benefits from our integrated service desk solution that has a self-service portal, codeless workflows, knowledge base, & CI database to store all important information.
We at Green Edge computers are one of the only trusted partners of Motadata. For more information feel free to contact us!
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