June 3, 2021 - GreenEdge Computer

June 3, 2021by admin@andrew_fekrIT AMC

Questions You Should Need To Ask Before You Sign An Annual Maintenance Contract

In an IT company when you invest in your equipment such as your asset must be well maintained and working properly. Buying a service contract for your equipment protects your investment, and it ensures that your equipment remains in good working condition. Time to time maintenance of your equipment is very necessary to the reliability and efficiency of your practice and also required for the regular growth of your company. If you have AMC, it provides you with peace of mind knowing your equipment will remain in proper working condition, and in case if there is an emergency, an experienced, well-trained team will be ready to assist you, every time.

For selecting a service provider, it’s important to know the right questions to ask about the Annual maintenance contract. Ask your service provider these questions to be confident that you get everything you need from your service contract.

What is the Level Of Coverage?

In an AMC the coverage is dependent upon the price. Usually, the more the budget better the coverage level. Some of the main factors that determine the coverage levels are preventive inspections, inclusive of remedial labors and remedial parts.

Can your service provider deliver as your expectation?

Before going for AMC you need to sure that your service provider delivers as your expectation. Ensure that the company has the necessary equipment, parts, and expertise to provide quality service promptly. So while going to a contract be ensure about these things.

How quickly you expect repairs?

Before going for a contract, talk with your service provider to find out what the typical response time is when requesting repairs. Ensure that these time frames are included in the contract so that excessive downtime doesn’t impact the productivity of your productivity.

What is the coverage area?

Firstly you should have knowledge about the coverage base: is the provider a national, multinational, or a local company? If your equipment falls outside of their coverage area, will you have to pay travel charges? Looking ahead into possible charges or additional paperwork will save you time and money, and if you are comparing multiple vendors, it could help with the selection process.

Are they supporting my equipment?

Persons working on your systems should be knowledgeable, well-trained, and communicative. Ensure that the person maintaining and repairing your equipment are specialists who have a detailed understanding of the equipment and receive continuous training to keep up with manufacturer updates and recommendations.

Also Read

What is an IT AMC and why should you hire the best IT AMC Company in Dubai?

What is the coverage window of the company, with whom you go for AMC?

Generally, companies in the market have two maintenance coverage windows are 5 days a week and at any time (24*7). you should have to keep this idea in your mind before going to an AMC. And choose the best at your convenience.

Is remote support available?

There are many issues that can often be resolved via remote support. Choose the service provider that offers remote support and what their hours of operations are. Also, be sure remote support covers both the equipment and software applications. When you have an option of remote support then the downtime decrease and you continued your work.

Are upgrades and updates included?

Ask your service provider if your contract allows for updates or upgrades. Your IT equipment has software that can be updated and upgraded due to technology changes. If either of these is not covered in your contract, ask for an update and upgrade pricing.

Conclusion:

From the questions, we have discussed above we find that if a company thinking to go for an AMC, we should have to think upon these questions. Because it helps you to choose the best Annual maintenance contract.

Call us at GreenEdge Computers to get the best IT AMC Services in Dubai.